Guide To Using The Scholl WebsiteHow to search for products and content
How to purchase products
Create an account
Creating a strong password
Forgotten your password?
View your account details
Subscribe/unsubscribe to emails
Tell a friend about a product
Find your nearest store
How to Leave a Product Review and win a pair of Scholl Shoes!
How to search for products and contentThis guide will show you the step-by-step guide of how to find a specific product on the Scholl website.
The easiest way to find what you're looking for is to use the quick search function. This appears in the top right corner of every page.
Simply type in the word or phrase matching the product or content you are looking for, and click on the search symbol to the right of the search box. For example, you can search by:
shoe style (eg Bahama, Fiji)
product name (eg Cracked Heel Repair Cream, Athletes Foot Cream)
foot condition (eg Blisters, Cracked Heels)
plus many other keywords and phrases
If you don't find what you want straight away, here are a few tips:
Remember to keep it simple
Best results are often obtained if you enter just one key word such as blue or strap. Try using the least common words. (Don't use words like 'the', 'and', 'a', etc. which will produce many results.)
Searching is not the only way to find what your looking for – browsing the site is also an option.
The main areas of the site are shown at the top of every page in the silver navigation bar; simply click the tabs to move between different product areas.
Once you have chosen a product area, you can then choose a more specific category by clicking one of the options in the ‘Browse’ box on the left of every page (below the ‘Search’ and ‘Shopping Basket’ boxes).
For example, you can narrow down your browse criteria in ‘Footcare Products’ by choosing ‘Nail and Skincare’, ‘Hosiery and Support’, ‘Foot and Shoe Comfort’ or ‘First Aid For Feet’ books – the choice is yours!
Making a purchase at www.schollshop.co.uk is easy and secure.
• Choosing an item
When you find an item you want to purchase (and chosen the right size and colour for shoe purchases), click the ‘Add to basket’ button. The item will be added to your ‘Shopping Basket’ this is found on the right of the page, below the ‘Search’ box.
• Paying for your item
When you are ready to buy, click the ‘Checkout’ button in the Shopping Basket.
• Creating an account
The first time you make a purchase with us you will need to register and create an account. The account will store your name, address and credit/debit card details. This only takes a couple of minutes to set up and is fully secure.
• Confirming your item and payment
During the checkout process we will ask you to confirm the delivery address and show you the total cost of your purchase. Once you have checked these details and clicked ‘Confirm’ you will have completed your purchase.
A quick registration form will appear on the right hand side of the page for you to fill in your personal details (any field marked with a blue star has to be filled in order for you to complete the registration process).
Once you have filled in the relevant fields, please tick whether you would like to receive emails from Scholl so you can keep up to date with the latest Scholl news.
Also, please tick the ‘remember me’ box to be able to log straight into your account. This is not recommended for use on shared or public computers. Once you have decided on the above content, please click on the ‘Quick register’ button.
To receive special offers, new product launches and Scholl News that is tailored to you, complete the enhanced registration and click on the ‘Enhanced registration’ button.
This will take you back to the previous page you clicked on, with a ‘thank you for registering your details’ message.
- Try not to use personal information. You should not use personal information as a part of your password. It is very easy for someone to guess things like your last name, pet's name, child's birth date and other similar details.
- Try not to use real words. There are tools available to help attackers guess your password. With today's computing power, it doesn't take long to try every word in the dictionary and find your password, so it is best if you do not use real words for your password.
- Mix different character types. You can make a password much more secure by mixing different types of characters. Use some uppercase letters along with lowercase letters, numbers and even special characters such as '&' '%' or '!'.
- Try using a passphrase. Rather than trying to remember a password created using various character types which is also not a word from the dictionary, you can use a passphrase. Think up a sentence or a line from a song or poem that you like and create a password using the first letter from each word.
For example, rather than just having a password like 'yr$1Hes', you could take a sentence such as "I like to wear Scholl shoes a lot” and convert it to a password like “iL2ws$al” By substituting the number '2' for the word 'to' and using a $ for Scholl, you can use a variety of character types and create a secure password that is hard to crack, but much easier for you to remember.
Forgotten your password?Click here for more help
Logging InOnce you have created an account, you can log into it by clicking on the 'Login/Register' link at the very top of each page, then enter your email and password.
View Your Account DetailsTo view your account, click on 'My account' at the top of the page. This will contain the personal details you registered with, and any further information you may add in the future (such as your billing and delivery addresses).
You can amend all these details from this page.
This page will also take you to information about your past and current orders (the 'Orders' link) and payment details ('Payment' link).
Logging OutTo log out of your account, simply click on the 'Logout' link in the navigation bar at the top of the page.
Subscribe/Unsubscribe to emailsOn the Scholl homepage, click on the link 'Email updates'. This will take you to the 'Sign up for emails' page. Please enter the email address you would like to receive these emails to.
Tell a friend about a productTo alert a friend via email to a product you like, simply click on 'Email this page to a friend' (in the top right corner, next to 'print this page'). This will bring up a small form, into which you can input your friend's name, email address, and your name. By clicking 'Submit', an email containing details of the product will automatically be sent to your friend.
You will need to be logged in to do this.
Find your nearest storeOn the top navigation, you will find a link to store locator.
Either type in your postcode to find details of your nearest Scholl shoes stockists or see details on the right hand side of the store locator section of high street stockists of our footcare products (some of whom may also stock footwear also).
If you would like to find out more information on Scholl or if you have any questions or queries, please click on the 'Contact Us' link that can be found at the top of each page. This will take you through to the contact us form. Please complete all the fields marked with an asterix and submit your enquiry. Alternatively, you can contact our Consumer Relations team on 0800 074 2040, lines are open Monday to Friday, 9:00am - 5:00pm (excluding bank holidays).